Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

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Frequently Asked Questions

Clear answers about subscriptions, billing, and order processing—so you always know what to expect before your next delivery.

How does a Pure Velo subscription work? +

When you subscribe, you authorize Pure Velo to automatically charge your selected payment method and ship your order on a recurring schedule (based on the frequency you choose at checkout). Subscription orders are processed automatically and do not require manual confirmation each cycle.

How far in advance do I need to cancel or make changes? +

To cancel, pause, skip, or make any changes to your subscription, you must do so at least 3 business days before your next scheduled renewal date.

This cutoff is required because subscription orders begin processing in advance of shipment.

What happens if I miss the cancellation window? +

If the cancellation or change is made after the 3-business-day cutoff, the upcoming order will still be processed and shipped as scheduled.

You may cancel or pause future orders at any time after that.

Can I cancel an order after it has been processed? +

No, Once a subscription order has been processed, confirmed, or prepared for shipment, it cannot be canceled, refunded, or modified.

This includes:

  • Address changes
  • Quantity changes
  • Payment reversals

Please make sure any changes are completed before the 3-business-day cutoff.